Refund policy

Cancellation, Return & Exchange Policy

We believe in helping our customers as far as possible and therefore have a customer-friendly cancellation, return, and exchange policy. Please read the following terms carefully:

1. Order Cancellation

Cancellation requests can be placed within 1 hour of placing the order through the order portal.
Cancellation is not available for express orders.
Pre-orders can be cancelled within 1 hour of placing the order. After 1 hour, pre-orders cannot be cancelled unless the shipment has been delayed beyond the promised delivery timeline.

2. Intimate Items

We do not accept cancellation, return, or exchange requests for intimate items such as bodysuits.
However, a replacement may be provided if the customer establishes that the product received is damaged or defective.
An unpacking video is mandatory for reporting damage or defects.

3. General Return & Exchange Policy

Return or exchange requests must be raised within 3 days of delivery of the product.
Items must be returned in their original condition, with all original tags, labels, packaging, and accessories intact.
Products that do not meet these conditions may be refused for return or exchange.
The product must not have been worn, washed, altered, damaged, or used.
All returns and exchanges are subject to inspection and approval by our team.
A ₹100 return fee will be deducted from all approved customer-initiated returns, except approved returns for damaged or defective products.
A ₹100 exchange fee will apply to approved exchanges.
Once an exchange has been completed, the exchanged product will not be eligible for any further return or exchange.
Original shipping charges paid on the order are non-refundable for customer-initiated returns or exchanges.
Original shipping charges will only be refunded in case of an approved damaged or defective product claim.
If a customer chooses a bank refund, an additional ₹50 payment gateway/refund processing charge will be deducted from the eligible refund amount.

4. Damaged or Defective Products

In case you receive a damaged or defective product, please raise a return request from the account through which the order was placed within 3 days of delivery.
An unpacking video is mandatory for reporting a damaged or defective product.
The request will be reviewed by our Customer Service Team and the product will be inspected by the merchant before a return, replacement, or refund is approved.
Once the request is approved, the product will be picked up from your shipping address.
Depending on availability, you may receive:
- A replacement product, if the same product is available in stock; or
- A refund through bank transfer or store credit, as applicable.
No ₹100 return fee will be charged for an approved damaged or defective product claim.
The original shipping charges paid for the order will also be refunded for an approved damaged or defective product claim.
Any claim for damage or defect without the required unpacking video may not be eligible for approval.

5. Product Not as Shown on the Website

If you believe the product received is significantly different from what was shown on our website, you must notify our Customer Service Team within 3 days of delivery.
An unpacking video is mandatory for such complaints.
After reviewing the complaint, our Customer Service Team will compare the product received with the product ordered and the product details shown on our website and will take an appropriate decision regarding the return and refund.
If our team verifies that the product received matches the product ordered and accurately represents the product shown on our website, and there is no product-related issue, the request will be treated as a standard customer-initiated return.
In such cases, a ₹100 return fee will be deducted from the refund amount.
If the product is found to be genuinely different from the product ordered or significantly not as represented on our website, and the claim is approved, the ₹100 return fee will not be charged.
Original shipping charges are non-refundable for standard returns. Shipping charges will only be refunded where the product is verified and approved by our team as damaged, defective, or otherwise eligible for a shipping-charge refund.
If the return is approved, the refund may be provided through bank transfer or store credit, as applicable.
If a bank refund is selected, an additional ₹50 payment gateway/refund processing charge will be deducted from the eligible refund amount.

6. Missing Product in a Multi-Product Shipment

We maintain packing videos for every order dispatched from our warehouse as part of our internal quality-control process.
If you believe that an item is missing from your shipment, please contact our Customer Service Team within 3 days of delivery and provide a clear unboxing/unpacking video of the package.
The unboxing video is required to help us verify the condition of the package and investigate the missing-item claim alongside our internal packing records.
Once the claim is submitted, our Customer Service Team will review the customer-provided unboxing video along with our internal packing video and other relevant order details.
If the claim is verified and approved, we will ship the missing product, subject to availability.
Claims without an unboxing video may not be eligible for approval.

7. Size/Fit Issues — Exchange & Returns

If you have a size or fit issue and would like to exchange or return the product, you must raise a request within 3 days of delivery.
The product must be unused, unworn, unwashed, and returned with all original tags, labels, and packaging intact.
For an exchange, a ₹100 exchange fee will be applicable.
Once the returned product is received and inspected, the appropriate size will be shipped to you, subject to availability.
An exchange can only be processed once for an order/product. Once an exchange has been completed, the exchanged product is considered final and will not be eligible for any further return or exchange.
If the required size is not available and you choose a bank refund, a ₹100 return fee plus ₹50 payment gateway/refund processing charge will be deducted from the eligible refund amount.
If you choose store credit, the eligible refund amount will be issued as store credit without the additional ₹50 bank refund charge.
You may request a pickup from your address, subject to the applicable return/exchange charges.
Original shipping charges paid on the order are non-refundable for size/fit-related returns or exchanges.
All returns and exchanges are subject to inspection and approval once the product is received by our team.

8. Store Credit

Customers choosing store credit will receive the eligible refund amount after applicable return deductions.
Store credit is valid for 365 days from the date of issue.
Store credit cannot be converted into cash or transferred to another customer.
Once store credit has been issued, it cannot be exchanged for a bank refund.

9. Sale & Discounted Products

Products purchased during a sale or at a discounted price and specifically listed as "FINAL SALE" are not eligible for return or exchange due to size/fit issues.
However, if a discounted product is received damaged or defective, the customer may raise a claim within 3 days of delivery, accompanied by an unpacking video.
If the damage is verified and the claim is approved, the customer will be eligible for a refund through bank transfer or store credit, as applicable.
No ₹100 return fee will be charged for an approved damaged or defective product claim.
The original shipping charges will also be refunded for an approved damaged or defective product claim.
If a bank refund is selected, the applicable refund will be processed as per the refund terms mentioned below.

10. Pre-Order Products

Pre-order products are placed specifically on the customer's request and therefore cannot be cancelled after the applicable cancellation window.
Although we make every effort to deliver pre-ordered products within the promised timeline, delivery may be delayed by 5–7 business days in case of logistics or other unforeseen issues.
If a pre-order is delayed beyond the promised delivery timeline, please contact our Customer Service Team for assistance.
If a pre-order is cancelled due to a delay beyond the promised delivery timeline, the applicable refund will be processed as per our refund policy.

11. Incorrect Product Returned by Customer

We are not responsible for any items that are incorrectly returned to us.
If a customer sends the wrong product to our return address, we will not be liable for returning that item to the sender, and no refund or exchange will be issued for the incorrect item.
It is the customer's responsibility to ensure that the correct product is sent back when initiating a return or exchange.

12. International Orders

International orders are not eligible for return, refund, or exchange due to the high shipping and logistical costs involved.
All international orders are thoroughly inspected and quality-checked for damage or defects before dispatch to ensure that the product is sent in proper condition.
By placing an international order, the customer acknowledges and agrees to this policy.

13. Refund Processing

For approved refunds, the refund will be processed within 3–5 business days after the return has been received and approved.
For standard customer-initiated returns, a ₹100 return fee will be deducted from the eligible refund amount.
For approved exchanges, a ₹100 exchange fee will apply.
If a bank refund is selected, an additional ₹50 payment gateway/refund processing charge will be deducted from the eligible refund amount.
For approved damaged or defective product claims, no ₹100 return fee will be charged, and the original shipping charges will also be refunded.
Bank refunds will be processed to the eligible bank account/payment method as applicable.
The time taken for the amount to reflect in the customer's bank account may vary depending on the customer's bank or payment provider.
Where store credit is selected, the eligible refund amount will be issued as store credit, with no additional bonus.
Store credit will remain valid for 365 days from the date of issue.
Original shipping charges are refundable only for approved damaged or defective product claims and are not refundable for standard returns or exchanges.